Resolved after 6 hours 1 minute, affecting Advanced Provisioner, on August 6, 2021.
This issue is resolved. A follow-up email to some clients more directly impacted has been sent - if you received an email from our support system, please reply to it with any questions.
Affected components
Update timeline
- investigating Aug 06, 2021, 06:17 PM UTC
We are investigating issues provisioning phones using our provisioner.
- identified Aug 06, 2021, 09:28 PM UTC
The issue has been identified and a fix is being implemented. Unfortunately we expect some delay on this repair. We are hopeful to restore services by 6pm PT.
- monitoring Aug 06, 2021, 10:57 PM UTC
We believe this issue is now resolved and are monitoring.
- resolved Aug 07, 2021, 12:19 AM UTC
This issue is resolved. A follow-up email to some clients more directly impacted has been sent - if you received an email from our support system, please reply to it with any questions.
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