2600Hz incident

We are investigating issues with the call center application on ZSwitch hosted

Resolved after 21 minutes, affecting Telephony Services, on August 10, 2021.

monitoring Aug 10, 2021, 01:35 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Aug 10, 2021, 01:23 PM UTC
Resolved
Aug 10, 2021, 01:45 PM UTC
Duration
21m
Detected by Pingoru
Aug 10, 2021, 01:23 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Aug 10, 2021, 01:23 PM UTC

    We are investigating issues with the call center application on ZSwitch hosted

  2. identified Aug 10, 2021, 01:33 PM UTC

    We have identified the issue with call center on ZSwitch and are working to resolve it

  3. monitoring Aug 10, 2021, 01:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Aug 10, 2021, 01:45 PM UTC

    This incident has been resolved.

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