Resolved after 6 hours 12 minutes, affecting Telephony Services, on October 7, 2021.
We have been watching for the log line that presented along side the qubicle issue this morning and have see no further reoccourance. We believe this is resolved
Affected components
Update timeline
- investigating Oct 07, 2021, 02:58 PM UTC
We are investigating a call center degradation on Zswitch. This is preventing some, but not all queues from starting in the UI and processing calls. Please be aware it may be necessary to log off/of upon completion of this issue
- monitoring Oct 07, 2021, 03:05 PM UTC
We have fully stopped qubicle in all zones and restarted them. All reported queues seem to be back up and functioning at this time. We are monitoring their state now.
- resolved Oct 07, 2021, 09:11 PM UTC
We have been watching for the log line that presented along side the qubicle issue this morning and have see no further reoccourance. We believe this is resolved
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