Resolved after 2 hours 46 minutes, affecting Telephony Services, on December 6, 2021.
It would seem that the issue is with large UDP packets from Rack Space to our data centers. We are asking at this time if you are having trouble to use the proxy central2.p.zswitch.net instead of central.p.zswitch.net. This will send you directly to our datacenter and bypass rackspace. We are currently unsure why this is specifically affecting traffic from Rack Space to our data centers and are investigating this.
Affected components
Update timeline
- investigating Dec 06, 2021, 04:51 PM UTC
We are investigating some call completion issues in the ORD data center. At this time it appears to have to do with our routing via CloudFlare routes. The NetOps team is evaluating the best course of action at this time
- identified Dec 06, 2021, 05:32 PM UTC
It would seem that the issue is with large UDP packets from Rack Space to our data centers. We are asking at this time if you are having trouble to use the proxy central2.p.zswitch.net instead of central.p.zswitch.net. This will send you directly to our datacenter and bypass rackspace. We are currently unsure why this is specifically affecting traffic from Rack Space to our data centers and are investigating this.
- resolved Dec 06, 2021, 07:37 PM UTC
We have routed around this issue
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