2600Hz incident

Hosted zswitch API/UI issues

Resolved after 3 hours 4 minutes, affecting Management Portal, on March 14, 2022.

monitoring Mar 14, 2022, 04:26 PM UTC

We received reports of users unable to access the hosted zswitch UI, and API earlier this morning. We identified that this was part of a low risk maintenance that we performed on the firewall of one of our 3rd party hosting providers. We believe that this has been resolved as of 15:33 UTC. Please notify support if you experience any further issues. Thank you, 2600Hz Operations

Started
Mar 14, 2022, 04:26 PM UTC
Resolved
Mar 14, 2022, 07:30 PM UTC
Duration
3h 4m
Detected by Pingoru
Mar 14, 2022, 04:26 PM UTC

Affected components

Management Portal

Update timeline

  1. monitoring Mar 14, 2022, 04:26 PM UTC

    We received reports of users unable to access the hosted zswitch UI, and API earlier this morning. We identified that this was part of a low risk maintenance that we performed on the firewall of one of our 3rd party hosting providers. We believe that this has been resolved as of 15:33 UTC. Please notify support if you experience any further issues. Thank you, 2600Hz Operations

  2. resolved Mar 14, 2022, 07:30 PM UTC

    This incident has been resolved.

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