Resolved after 3 hours 41 minutes, affecting Telephony Services, on November 2, 2022.
We have removed the EWR servers from Kamillio rotation. This should force traffic to unaffected zones until we can resolve the root cause of this issue. Phones that have proper SRV/NAPTR records should resume service
Affected components
Update timeline
- investigating Nov 02, 2022, 07:20 PM UTC
We've seen a spike of reports from clients about call completion issues. At this time most reports seem to be coming from the EWR zone. We are investigating the issue now
- investigating Nov 02, 2022, 09:34 PM UTC
We have removed the EWR servers from Kamillio rotation. This should force traffic to unaffected zones until we can resolve the root cause of this issue. Phones that have proper SRV/NAPTR records should resume service
- resolved Nov 02, 2022, 11:02 PM UTC
We have stabilized EWR and resuming service in this zone
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