2600Hz incident

Ecallmgr Issues on EWR

Resolved after 2 hours 27 minutes, affecting Telephony Services, on November 16, 2022.

monitoring Nov 16, 2022, 07:06 PM UTC

Our Operations Team found that ecallmgr on one of our EWR nodes kept disconnecting from other nodes intermittently. Ecallmgr and kazoo-applications were restarted and platform is stable. We are monitoring.

Started
Nov 16, 2022, 07:06 PM UTC
Resolved
Nov 16, 2022, 09:33 PM UTC
Duration
2h 27m
Detected by Pingoru
Nov 16, 2022, 07:06 PM UTC

Affected components

Telephony Services

Update timeline

  1. monitoring Nov 16, 2022, 07:06 PM UTC

    Our Operations Team found that ecallmgr on one of our EWR nodes kept disconnecting from other nodes intermittently. Ecallmgr and kazoo-applications were restarted and platform is stable. We are monitoring.

  2. resolved Nov 16, 2022, 09:33 PM UTC

    This incident has been resolved.

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