2600Hz incident
Unanswered semi-attended transfers not hitting voice mail
Resolved after 3 hours 55 minutes, affecting Telephony Services, on January 16, 2024.
Testing has been successful so far and we've deployed the patch to all remaining Hosted Platform servers. We believe this to be fixed now, but will continue monitoring for any further issues.
Affected components
Update timeline
- investigating Jan 16, 2024, 09:34 PM UTC
We are seeing increasing reports of semi-attended transfers not reaching the recipient's voice mail if the recipient does not answer. This is impacting our Hosted Platform only and we are currently investigating the issue.
- identified Jan 16, 2024, 11:09 PM UTC
We believe we have identified the issue. We have deployed a patch to the SJC zone and are currently testing before we deploy to ORD and EWR.
- monitoring Jan 16, 2024, 11:50 PM UTC
Testing has been successful so far and we've deployed the patch to all remaining Hosted Platform servers. We believe this to be fixed now, but will continue monitoring for any further issues.
- resolved Jan 17, 2024, 01:29 AM UTC
This incident has been resolved.
Your product runs on more than 2600Hz
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services