2600Hz incident

Investigating issues on EWR

Resolved after 2 hours 33 minutes, affecting Telephony Services, on April 9, 2024.

monitoring Apr 09, 2024, 11:41 PM UTC

We have mitigated the issue and our engineers are working to identify the root cause

Started
Apr 09, 2024, 09:08 PM UTC
Resolved
Apr 09, 2024, 11:42 PM UTC
Duration
2h 33m
Detected by Pingoru
Apr 09, 2024, 09:08 PM UTC

Affected components

Telephony Services

Update timeline

  1. investigating Apr 09, 2024, 09:08 PM UTC

    We are investigating reports of degraded call services in our EWR zone

  2. monitoring Apr 09, 2024, 11:41 PM UTC

    We have mitigated the issue and our engineers are working to identify the root cause

  3. resolved Apr 30, 2024, 03:24 PM UTC

    This incident has been resolved.

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