24Pet experienced a major incident on February 23, 2026 affecting Pethealth Community, lasting 5h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 23, 2026, 04:04 PM UTC
Access to PetPoint Community through PetPoint is currently unavailable. Previous links to Community may also be unavailable. While we work to correct this issue, you may be able to access Community using this URL: https://pethealth.my.site.com/community/s/ . If you are logged into PetPoint and paste the link into your browser window it should not ask for credentials. If you need to open a Support Case please use the external contact form found at https://services.24pet.com/24Petcare/Support.php? . Thank you for your patience.
- identified Feb 23, 2026, 05:03 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 23, 2026, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 23, 2026, 09:21 PM UTC
This incident has been resolved.