24Pet experienced a critical incident on March 8, 2026 affecting Builders Add-On, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Builders Add-On
Update timeline
- investigating Mar 08, 2026, 12:12 AM UTC
Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
- identified Mar 08, 2026, 12:23 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Mar 08, 2026, 12:31 AM UTC
This incident has been resolved.