24Pet incident

PetPoint: Microchip number being automatically added in Licensing

Minor Resolved View vendor source →

24Pet experienced a minor incident on February 19, 2026 affecting PetPoint Application, lasting 35d 5h. The incident has been resolved; the full update timeline is below.

Started
Feb 19, 2026, 02:44 PM UTC
Resolved
Mar 26, 2026, 07:58 PM UTC
Duration
35d 5h
Detected by Pingoru
Feb 19, 2026, 02:44 PM UTC

Affected components

PetPoint Application

Update timeline

  1. investigating Feb 19, 2026, 02:44 PM UTC

    We have received several reports of a random microchip number being added to Animal records in the Licensing module. We are investigating the cause and a correction. Updates will be posted here as they become available. In the meantime, please be sure to double-check the microchip on any animal records and remove any incorrect ones before saving the animal record or License. Removing the microchip may result in an error message. However, the number will not save if you proceed without entering a new one.

  2. resolved Mar 26, 2026, 07:58 PM UTC

    This incident has been resolved.