24Pet experienced a minor incident on February 13, 2026 affecting PetPoint Application, lasting 41d 4h. The incident has been resolved; the full update timeline is below.
Affected components
PetPoint Application
Update timeline
- investigating Feb 13, 2026, 03:58 PM UTC
We have received several reports of an issue with the Medical Care Recurrence Times Setup. The time on medical recurrences setup using these defaults may be off by up to 3 hours. One workaround is to adjust the recurrence time in setup (Admin>Admin Options>Setup>Medical) to account for this difference until the issue has been corrected. The Development team is aware and investigating the cause and a correction. Updates will be posted here as they become available.
- resolved Mar 26, 2026, 08:27 PM UTC
This incident has been resolved.