24Pet incident

Knowledge Rocket 3 degraded performance

Minor Resolved View vendor source →

24Pet experienced a minor incident on March 19, 2026 affecting ImageEntry and Knowledge Rocket 3 and 1 more component, lasting 25d 23h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 04:25 PM UTC
Resolved
Apr 14, 2026, 04:04 PM UTC
Duration
25d 23h
Detected by Pingoru
Mar 19, 2026, 04:25 PM UTC

Affected components

ImageEntryKnowledge Rocket 3Pet Academy24Petconnect.com

Update timeline

  1. investigating Mar 19, 2026, 04:25 PM UTC

    Some users may be experiencing issues with Knowledge Rocket 3 (KR3). Our team is currently investigating, and we will post updates as they are available.

  2. monitoring Mar 24, 2026, 03:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 14, 2026, 04:04 PM UTC

    This incident has been resolved.