24Pet experienced a major incident on April 10, 2026 affecting Software Support, lasting 6d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Software Support
Update timeline
- investigating Apr 10, 2026, 06:32 PM UTC
We have received reports that the PetPoint Enhanced Support Chat option is not operating as expected. We are investigating the issue and updates will be posted here as they become available. The Enhanced Support Phone line and all Case submission forms are unaffected at this time. Thank you for your patience.
- resolved Apr 17, 2026, 01:53 PM UTC
The Enhanced Support Chat option is now operational. Thank you for your patience while we corrected this issue.