24Pet experienced a major incident on April 21, 2026 affecting Software Support, lasting 3h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 21, 2026, 07:23 PM UTC
We have received reports that the PetPoint Enhanced Support Chat option is not operating as expected. We are investigating the issue and updates will be posted here as they become available. The Enhanced Support Phone line and all Case submission forms are unaffected at this time.
- identified Apr 21, 2026, 07:33 PM UTC
Chat is currently available via the main page of Community (Support>Community from within PetPoint). However, it is not available when using Contact Us (Support>Contact Us from within PetPoint). We are working to correct this issue and updates will be posted here as they become available. Thank you for your patience.
- resolved Apr 21, 2026, 10:42 PM UTC
This incident has been resolved.