24Pet incident

Software Support Holiday Hours - Memorial Day (US)

Minor Resolved View vendor source →

24Pet experienced a minor incident on May 22, 2026 affecting PetPoint Application and Pet Assistant and 1 more component, lasting 3d 21h. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 03:02 PM UTC
Resolved
May 26, 2026, 12:52 PM UTC
Duration
3d 21h
Detected by Pingoru
May 22, 2026, 03:02 PM UTC

Affected components

PetPoint ApplicationPet AssistantChameleonPet Professional Portal24PetconnectEVE for ClinicsSoftware Support24PetShelter24PetRescue

Update timeline

  1. monitoring May 22, 2026, 03:02 PM UTC

    Software Support will be CLOSED Monday May 25th. Normal business hours will resume on Tuesday May 26th. The Enhanced Support Emergency phone line will be monitored during this time.

  2. resolved May 26, 2026, 12:52 PM UTC

    Normal business hours have resumed.