24Pet experienced a major incident on May 12, 2026 affecting Software Support, lasting 14d 17h. The incident has been resolved; the full update timeline is below.
Affected components
Software Support
Update timeline
- investigating May 12, 2026, 10:13 PM UTC
We have received reports that the PetPoint Enhanced Support Chat option is currently missing from the Contact Us page. Our team is actively investigating the issue, and updates will be posted here as they become available. At this time, the Enhanced Support Phone line and all case submission forms remain fully operational and unaffected. Thank you for your patience and understanding.
- monitoring May 14, 2026, 02:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 27, 2026, 03:19 PM UTC
This incident has been resolved.