24Pet incident

Software Support Holiday Hours - Juneteenth

Minor Resolved View vendor source →

24Pet experienced a minor incident on June 18, 2026 affecting PetPoint Application and Pet Assistant and 1 more component, lasting 3d 23h. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 01:40 PM UTC
Resolved
Jun 22, 2026, 01:27 PM UTC
Duration
3d 23h
Detected by Pingoru
Jun 18, 2026, 01:40 PM UTC

Affected components

PetPoint ApplicationPet AssistantChameleonPet Professional Portal24PetconnectEVE for Clinics24PetShelter24PetRescue

Update timeline

  1. monitoring Jun 18, 2026, 01:40 PM UTC

    Software Support will be CLOSED Friday, June 19th Normal business hours will resume on Monday, June 22nd The Enhanced Support Emergency phone line will be monitored during this time.

  2. resolved Jun 22, 2026, 01:27 PM UTC

    This incident has been resolved.