24Pet incident

Software Support Holiday Hours - 4th of July

Major Resolved View vendor source →

24Pet experienced a major incident on July 1, 2026 affecting Pet Assistant and Chameleon and 1 more component, lasting 4d 23h. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 12:50 PM UTC
Resolved
Jul 06, 2026, 12:23 PM UTC
Duration
4d 23h
Detected by Pingoru
Jul 01, 2026, 12:50 PM UTC

Affected components

Pet AssistantChameleonPet Professional Portal24PetconnectSoftware Support24PetShelter24PetRescue

Update timeline

  1. monitoring Jul 01, 2026, 12:50 PM UTC

    Software Support will be CLOSED Thursday, July 2nd and Friday, July 3rd. Normal business hours will resume on Monday, July 6th. The Enhanced Support Emergency phone line will be monitored during this time.

  2. resolved Jul 06, 2026, 12:23 PM UTC

    This incident has been resolved.