24Pet experienced a critical incident on August 25, 2026 affecting Builders Add-On, lasting 14h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Builders Add-On
Update timeline
- investigating Aug 25, 2026, 10:11 PM UTC
Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
- identified Aug 25, 2026, 10:19 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 26, 2026, 12:41 PM UTC
This incident has been resolved.