24Pet experienced a critical incident on August 29, 2026 affecting Builders Add-On, lasting 18m. The incident has been resolved; the full update timeline is below.
Affected components
Builders Add-On
Update timeline
- investigating Aug 29, 2026, 04:48 PM UTC
Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
- identified Aug 29, 2026, 05:03 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 29, 2026, 05:07 PM UTC
This issue has been resolved.