24Pet experienced a minor incident on September 2, 2026 affecting Software Support, lasting 16h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Software Support
Update timeline
- investigating Sep 02, 2026, 07:30 PM UTC
We have received reports of the PetPoint Enhanced Support Chat feature being unavailable. We are investigating the issue and updates will be posted here as they become available. In the meantime, PetPoint Support can be reached via a Support Ticket or the Enhanced Support phone line.
- resolved Sep 03, 2026, 12:24 PM UTC
This incident has been resolved.