24Pet experienced a critical incident on September 3, 2026 affecting Builders Add-On, lasting 17h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Builders Add-On
Update timeline
- investigating Sep 03, 2026, 07:25 PM UTC
Access to PetPoint Enterprise Builders is currently unavailable or experiencing technical difficulties. We are investigating the cause for this and will provide an update as soon as possible.
- monitoring Sep 03, 2026, 07:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 12:44 PM UTC
This incident has been resolved.