24Pet incident

Software Support Holiday Hours - Labor Day

Minor Resolved View vendor source →

24Pet experienced a minor incident on September 4, 2026 affecting PetPoint Application and Pet Assistant and 1 more component, lasting 4d 3h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 12:48 PM UTC
Resolved
Sep 08, 2026, 04:03 PM UTC
Duration
4d 3h
Detected by Pingoru
Sep 04, 2026, 12:48 PM UTC

Affected components

PetPoint ApplicationPet AssistantChameleonPet Professional Portal24PetconnectEVE for ClinicsSoftware Support24PetShelter24PetRescue

Update timeline

  1. monitoring Sep 04, 2026, 12:48 PM UTC

    Software Support will be CLOSED Monday September 7th, 2026. Normal business hours will resume on Tuesday September 8th, 2026. The Enhanced Support Emergency phone line will be monitored during this time.

  2. resolved Sep 08, 2026, 04:03 PM UTC

    This incident has been resolved.