24Pet incident
Replication Delay - Animals not showing in #Active Animals homepage
24Pet experienced a minor incident on September 11, 2026 affecting PetPoint Application, lasting 2d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 11, 2026, 06:50 PM UTC
We have received reports of delayed replication. When creating an animal or intake record there is a delay in information updating on the homepage and other locations (Location View Report). Our team is currently investigating.
- monitoring Sep 11, 2026, 07:05 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 11, 2026, 08:40 PM UTC
There is a sync job running at this time that is taking longer than expected to complete. Once it has completed the Home Screen should begin displaying as expected. We do not have an estimate on when the sync will be complete at this time but this page will be updated if that information should become available.
- monitoring Sep 11, 2026, 09:04 PM UTC
The current estimated resolution time is no earlier than 12am Eastern. Please keep in mind that this is only an estimate and the sync could complete earlier or later. We will continue to post updates as they become available. Thank you for your continued patience.
- resolved Sep 14, 2026, 01:10 PM UTC
This incident has been resolved.