24Pet incident

PetPoint: Some users may experience errors when using Support>Community it Support>Contact Us from within PetPoint

Minor Resolved View vendor source →

24Pet experienced a minor incident on September 14, 2026 affecting Pethealth Community and Software Support, lasting 21h 42m. The incident has been resolved; the full update timeline is below.

Started
Sep 14, 2026, 06:21 PM UTC
Resolved
Sep 15, 2026, 04:04 PM UTC
Duration
21h 42m
Detected by Pingoru
Sep 14, 2026, 06:21 PM UTC

Affected components

Pethealth CommunitySoftware Support

Update timeline

  1. investigating Sep 14, 2026, 06:21 PM UTC

    We have received reports of some users being unable to access Community or the Support webform via Support>Community and Support>Contact Us from within PetPoint. At this time this issue does not appear to be affecting all users and we are working to identify and correct the issue. If you encounter this issue and need to submit a support case, please use the external support form found at https://services.24pet.com/24Petcare/Support.php? . Updates will be posted here as they become available.

  2. resolved Sep 15, 2026, 04:04 PM UTC

    This incident has been resolved.