24Pet incident

PetPoint: E-Signature Unavailable in Mobile Checkout for users in Canada

Minor Ongoing View vendor source →

24Pet is currently experiencing a minor incident affecting Mobile Checkout, which began 54d ago. The vendor's full update timeline is below.

Started
Aug 28, 2026, 07:40 PM UTC
Resolved
Ongoing
Duration
● 53d 15h
Detected by Pingoru
Aug 28, 2026, 07:40 PM UTC

Affected components

Mobile Checkout

Update timeline

  1. investigating Aug 28, 2026, 07:40 PM UTC

    We are currently investigating an issue affecting organizations located in Canada where E-Signature is not functioning within the Mobile Checkout experience. We will provide updates as more information becomes available.

  2. identified Aug 31, 2026, 02:12 PM UTC

    We have identified the cause of this issue and will post updates as they are received.

  3. monitoring Sep 01, 2026, 05:14 PM UTC

    A fix has been deployed to correct this issue. Please reach out to Software Support if you are still encountering issues.