Intermittent performance issues with 1Password.com
Affected: 1Password.com websiteSign inAccess to passwords and other items
1Password Outage History
1Password is up right now1Password had 48 outages in the last 2 years totaling 276h 33m of downtime — averaging 2 incidents per month.
There were 48 1Password outages since May 30, 2025 totaling 276h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
Degraded performance when accessing 1Password
Affected: Sign inSign upSyncing items between your devicesBillingAdmin consoleSSO (Single Sign On)Multi-factor Authentication (MFA)Command Line Interface (CLI)1Password Connect
Timeline · 14 updates
Some users are unable to interact with the admin console
Affected: Sign inSign inSign inSign inAdmin consoleAdmin consoleAdmin consoleAdmin console
Timeline · 3 updates
- investigating Sep 25, 2025, 03:43 PM UTC
We are actively investigating an issue where some users are encountering errors when interacting with the admin console, which leads to errors during sign-in.
- monitoring Sep 25, 2025, 04:33 PM UTC
Our engineering team has rolled out mitigation to remedy affected users. We are monitoring the results.
- resolved Sep 25, 2025, 05:22 PM UTC
This incident has been resolved.
Provisioning invite links are not working
Affected: Sign upSign upSign upSign up
Timeline · 5 updates
Email invites to some users are not being received for some customers
Affected: Admin consoleAdmin consoleAdmin consoleAdmin console
Timeline · 3 updates
- investigating Sep 18, 2025, 08:19 PM UTC
We are having some issues sending email invites to users for some customers. We are investigating the issue and will update this space when we have more information.
- monitoring Sep 18, 2025, 09:59 PM UTC
We have made some changes to mitigate the issue and are seeing positive results. We will continue to monitor through tomorrow to confirm the issue is resolved.
- resolved Sep 19, 2025, 06:17 PM UTC
We have confirmed resolution of this issue and this incident is now resolved.
Contact and Sales Forms Returning Errors to Users
Affected: 1Password.com website1Password.com website1Password.com website1Password.com website
Timeline · 3 updates
- investigating Sep 18, 2025, 02:48 PM UTC
We are currently experiencing issues on the forms on 1Password.com (Contact Us, Webinars, Resources, Contact Sales, Contact Sales XAM). Customers filling out forms may experience timeouts or receive an error message "Something went wrong. Please try again or contact [email protected]". We are investigating the issue and will update this space when we know more.
- identified Sep 18, 2025, 04:01 PM UTC
We have identified an issue with one of our providers. We are monitoring their progress and will update as we get more information.
- resolved Sep 18, 2025, 05:08 PM UTC
Our provider has deployed a fix. Error rates have returned to normal. This incident is now resolved.
Elevated API Errors
Timeline · 2 updates
Events API Unavailable in the EU
Affected: Events API and Reporting
Timeline · 3 updates
- identified Aug 18, 2025, 09:36 PM UTC
We have identified an issue causing requests to the Events API to fail for customers in the EU. Our team is in the process of deploying a fix.
- monitoring Aug 18, 2025, 10:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 18, 2025, 10:53 PM UTC
This incident has been resolved.
Cannot sign into 1Password accounts
Affected: Sign in
Timeline · 5 updates
Partial service disruption on file uploads and downloads
Affected: Access to passwords and other itemsAccess to passwords and other items
Timeline · 2 updates
- investigating Jul 29, 2025, 07:51 PM UTC
Some users have experienced an inability to upload and download files. This issue is intermittent and our engineering team is currently investigating.
- resolved Jul 29, 2025, 09:03 PM UTC
This incident has been resolved.
Activity Log fails to load or return errors for some users
Affected: Events API and Reporting
Timeline · 4 updates
Events API and Reporting Delays
Affected: Events API and Reporting
Timeline · 7 updates
- investigating Jul 21, 2025, 02:57 PM UTC
Our engineering and product teams are aware of reporting delays regarding the Events API. The data is still being collected but is not currently being reported on.
- investigating Jul 21, 2025, 03:26 PM UTC
Our teams are continuing to investigate this issue.
- identified Jul 21, 2025, 04:42 PM UTC
Our engineering team has identified the root cause and is actively working on a resolution. In the meantime, customers may continue to experience delays in event delivery.
- identified Jul 21, 2025, 06:04 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 21, 2025, 07:29 PM UTC
Our engineering team has mitigated the issue, and all events should now be returned properly.
- monitoring Jul 23, 2025, 02:17 AM UTC
The original issue remains mitigated. Our engineering team is continuing to address the root cause.
- resolved Jul 24, 2025, 05:23 PM UTC
This incident has been resolved.
Intermittent SSO unavailability due to downstream outage
Affected: SSO (Single Sign On)SSO (Single Sign On)SSO (Single Sign On)SSO (Single Sign On)
Timeline · 4 updates
Delay in processing billing updates
Affected: BillingBilling
Timeline · 3 updates
- identified Jul 07, 2025, 04:14 PM UTC
Our engineering team have identified an issue causing a delay in processing billing updates and are currently working on a fix.
- monitoring Jul 07, 2025, 06:02 PM UTC
A fix for this issue has been deployed and we are now monitoring the results.
- resolved Jul 07, 2025, 07:18 PM UTC
This incident has been resolved.
1Password Website Forms Experiencing delays
Affected: 1Password.com website1Password.com website1Password.com website1Password.com website
Timeline · 2 updates
- identified Jul 01, 2025, 05:31 PM UTC
We’ve identified an issue with a 3rd party provider causing delays on the processing of submissions on the 1Password marketing forms. Our team is currently investigating the issue with our 3rd party provider. In the meantime, expect delays in our automated responses, and if you need to speak with someone now, please contact [email protected]. Forms affected: -Webinars -Content Downloads -Newsletters -Contact Sales
- resolved Jul 02, 2025, 03:17 PM UTC
Our 3rd party provider deployed a fix and we are no longer seeing delays in submission processing. This incident has been resolved.
1Password Website Forms Not Working
Affected: 1Password.com website1Password.com website1Password.com website1Password.com website
Timeline · 3 updates
- investigating Jul 01, 2025, 12:06 AM UTC
We've identified an issue with a 3rd party provider causing forms on the 1Password website to not work as intended. Our engineering team is currently investigating the issue with our 3rd party provider. In the meantime, if you need to make an inquiry, please contact [email protected]. Forms affected: -Webinars -Content Downloads -Newsletters -Contact Sales
- monitoring Jul 01, 2025, 02:02 AM UTC
The issue has been mitigated and website forms are now working as intended. We will continue to monitor to confirm the issue is resolved.
- resolved Jul 01, 2025, 03:42 PM UTC
This incident has been resolved.
1Password application becomes unresponsive after certain navigation sequences
Timeline · 3 updates
- identified Jun 25, 2025, 11:31 PM UTC
We have identified an issue where some navigation sequences may cause the application to become unresponsive. Our engineering team has identified the issue and are currently working on a fix.
- monitoring Jun 27, 2025, 12:17 AM UTC
A fix for this issue has been implemented and we are monitoring the results.
- resolved Jun 27, 2025, 05:12 PM UTC
This incident has been resolved.
Intermittent 1Password request failures
Timeline · 4 updates
Account Administration: Trouble loading the People view
Affected: Admin console
Timeline · 2 updates
- identified Jun 13, 2025, 07:05 PM UTC
We have identified an issue where account administrators are unable to load the "People" view when logging in to their account on 1Password.com, 1Password.ca, and 1Password.eu. Our engineers are actively working to deploy a fix for this issue.
- resolved Jun 13, 2025, 08:33 PM UTC
We have resolved an issue where account administrators are unable to load the "People" view when logging in to their account on 1Password.com, 1Password.ca, and 1Password.eu.
1Password is experiencing some failures due to issues with a third-party provider
Timeline · 3 updates
- identified Jun 12, 2025, 07:47 PM UTC
While the third-party provider works to recover from the issues, users may experience the below scenarios. We will continue to relay updates on progress as they are made available. -Business account holders will not be able to link or unlink family accounts. -Users loading the "Manage Account" page in the web application will see an error message "There was an unexpected error loading your linked accounts. Contact us for assistance". -Some SCIM bridge connections to the Google Workspace identity provider could be impacted (this is limited to the Google Workspace IdP).
- monitoring Jun 12, 2025, 11:17 PM UTC
The third-party provider is seeing recovery and error rates are returning to normal levels. We will continue to monitor and provide updates.
- resolved Jun 13, 2025, 12:03 AM UTC
This incident has been resolved.
Kolide is experiencing issues
Timeline · 4 updates
- investigating Jun 10, 2025, 12:30 PM UTC
Kolide is experiencing some issues. Please refer to https://www.kolidestatus.com/ for more information and updates.
- investigating Jun 10, 2025, 02:45 PM UTC
To reduce the impact on this incident, Kolide has enabled a capability called "auto-snooze" across our customers. If auth takes more than 60 seconds (due to waiting for rechecks / or check data not updating) Kolide will allow the auth to proceed and note the snooze occurred in the auth logs. This will immediately allow end-users stuck in the auth to successfully authenticate. Once this incident is mitigated, we will turn off this feature for the organizations we enabled it for and allow customers to opt-in this behavior in a future update to the admin panel.
- monitoring Jun 10, 2025, 03:10 PM UTC
Please refer to https://www.kolidestatus.com/ for more information and updates.
- resolved Jun 11, 2025, 12:40 PM UTC
This incident has been resolved.
Some users may experience degraded performance on 1Password.ca
Affected: 1Password.com websiteSign upSign inSyncing items between your devicesSaving password and other itemsAccess to passwords and other itemsBillingAdmin consoleSSO (Single Sign On)Multi-factor Authentication (MFA)Command Line Interface (CLI)1Password ConnectService AccountsPartnership APIEvents API and Reporting
Timeline · 2 updates
- monitoring Jun 04, 2025, 12:50 AM UTC
We are investigating degraded performance affecting loading on 1Password.ca. Requests are taking a long time to respond or timing out. Our team has deployed a fix and we are monitoring the results.
- resolved Jun 04, 2025, 01:21 AM UTC
This incident has been resolved.
Some users may be experiencing degraded performance.
Affected: Sign in
Timeline · 2 updates
- monitoring May 30, 2025, 09:03 PM UTC
We have identified and addressed an issue causing latency affecting sign-ins. Our team has resolved the issue and is monitoring.
- resolved May 30, 2025, 09:29 PM UTC
Performance has returned to normal levels following our mitigation.