1Password experienced a minor incident on November 13, 2025 affecting Admin console and Admin console and 1 more component, lasting 4d 15h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 13, 2025, 03:57 PM UTC
Some users may notice that the Item Usage information shown in dashboards and reports isn’t updating right away. The data is still accurate, but may take longer than usual to refresh. Our team is working to restore real-time updates.
- investigating Nov 13, 2025, 04:58 PM UTC
We are continuing to investigate this issue.
- investigating Nov 13, 2025, 06:19 PM UTC
Our teams continue to actively investigate this issue.
- investigating Nov 13, 2025, 09:50 PM UTC
We are continuing to investigate this issue. We identified a potential root cause and work is in progress to confirm. We will share another update when that work is complete.
- identified Nov 13, 2025, 11:55 PM UTC
We've identified the issue and our team is taking steps towards mitigating.
- identified Nov 14, 2025, 09:49 PM UTC
We've observed signs of improvement from steps we've taken so far, and we are continuing work to mitigate the issue. We will share another update when that work is complete.
- identified Nov 15, 2025, 01:15 AM UTC
We've completed mitigation work and are monitoring results.
- monitoring Nov 15, 2025, 01:16 AM UTC
We've completed mitigation work and item usage metrics appear to be updating in real time. We will continue to closely monitor performance to ensure the issue is fully resolved.
- resolved Nov 18, 2025, 03:37 PM UTC
This incident has been resolved.