1Password experienced a major incident on November 18, 2025 affecting 1Password.com website and 1Password.com website and 1 more component, lasting 3h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 12:06 PM UTC
We’re aware that 1password.com is currently not loading for some customers. Our team has identified an issue with one of our upstream vendors and is working with them to restore service as quickly as possible. We’ll share updates here as we learn more.
- investigating Nov 18, 2025, 12:09 PM UTC
We’re continuing to work with our vendor to resolve the issue affecting the 1password.com marketing site. The 1Password app and password manager remain fully operational.
- monitoring Nov 18, 2025, 02:41 PM UTC
Our upstream vendor has implemented a fix, and our teams are monitoring to ensure full recovery.
- resolved Nov 18, 2025, 03:47 PM UTC
This incident has been resolved.