1Password incident
Some MSP users are unable to access Managed Companies
1Password experienced a major incident on October 28, 2025 affecting Admin console, lasting 4h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 08:41 PM UTC
We are actively investigating an issue where MSP users may experience a continuous loading screen when trying to access Managed Companies.
- identified Oct 28, 2025, 08:58 PM UTC
We identified the issue and the engineering team is working on a mitigation.
- identified Oct 28, 2025, 09:22 PM UTC
The engineering team is continuing to work on a mitigation.
- identified Oct 28, 2025, 09:50 PM UTC
The engineering team is preparing to deploy a mitigation.
- identified Oct 28, 2025, 10:27 PM UTC
The engineering team is deploying a mitigation.
- identified Oct 28, 2025, 10:52 PM UTC
The engineering team tested the mitigation and is in the process of releasing to production. We will provide our next update by 20:00 EDT.
- identified Oct 28, 2025, 11:59 PM UTC
The engineering team is in the final stages of releasing the mitigation to production.
- monitoring Oct 29, 2025, 01:06 AM UTC
The engineering team released a mitigation to production and MSP users should be able to access Managed Companies successfully. We will continue to monitor performance.
- resolved Oct 29, 2025, 01:37 AM UTC
This incident has been resolved.