1Password incident
Restoring Access with a Recovery Code Is Failing for Some Users
1Password experienced a minor incident on June 24, 2026 affecting Sign in and Sign in and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 24, 2026, 05:15 PM UTC
Some users who are locked out of their 1Password account are encountering a “Something went wrong” error when attempting to restore access using a recovery code. Our development team is aware of the issue and is actively investigating the cause. We will provide updates as more information becomes available.
- investigating Jun 24, 2026, 05:30 PM UTC
Our teams continue to investigate this issue. We are actively working to determine the cause and will share additional updates as they become available.
- investigating Jun 24, 2026, 05:50 PM UTC
The issue is still under investigation. We will continue to share updates as they become available.
- investigating Jun 24, 2026, 06:32 PM UTC
The investigation is ongoing. Our teams are actively working to determine the cause and will share updates as they become available.
- identified Jun 24, 2026, 06:35 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 24, 2026, 06:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 07:01 PM UTC
The issue is now resolved, and access to 1Password services should be fully restored.