11x AI experienced a minor incident on February 28, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 27, 2026, 08:29 PM UTC
Status: Investigating A third-party enrichment provider outage is blocking the lead sourcing pipeline. Contacts are stuck in an intermediate enrichment state and cannot progress to enrollment. ~10,700 contacts are affected since Feb 26 08:00 UTC. Campaigns with pending sourcings are not progressing. The team is investigating remediation to unblock affected contacts and prevent recurrence.
- resolved Feb 28, 2026, 09:48 AM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.