Depletion of Cognism Credits
Timeline · 2 updates
- investigating Jun 12, 2026, 04:28 PM UTC
Status: Investigating
- investigating Jun 12, 2026, 05:07 PM UTC
Status: Investigating We are experiencing delays in sourcing leads.
11x AI Outage History
11x AI is up right now11x AI had 25 outages in the last 2 years totaling 97h 42m of downtime — averaging 1 incident per month.
There were 25 11x AI outages since October 3, 2025 totaling 97h 42m of downtime. Each is summarised below — incident details, duration, and resolution information.
Alice dashboard is down
Timeline · 2 updates
- investigating Apr 16, 2026, 02:02 PM UTC
Status: Investigating Alice campaigns dashboard is not loading Affected components Dashboard (Partial outage)
- resolved Apr 16, 2026, 02:23 PM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
campaign is not loading
Timeline · 2 updates
- investigating Mar 19, 2026, 07:18 PM UTC
Status: Investigating
- resolved Mar 19, 2026, 08:05 PM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
AI Lead Qualification - Service Degradation
Timeline · 3 updates
- investigating Mar 18, 2026, 01:18 PM UTC
Status: Investigating We are experiencing a service disruption affecting lead qualification. Some leads may be incorrectly marked as inconclusive. Our team is actively working on a resolution
- investigating Mar 18, 2026, 01:19 PM UTC
Status: Investigating We are experiencing a service disruption affecting lead qualification. Some leads may be incorrectly marked as inconclusive. Our team is actively working on a resolution. Affected components Sourcing (Partial outage)
- resolved Mar 18, 2026, 02:02 PM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Leads may be loading slowly.
Timeline · 3 updates
- investigating Mar 13, 2026, 03:45 PM UTC
Status: Investigating
- investigating Mar 13, 2026, 03:55 PM UTC
Status: Investigating Leads may be loading slowly. The team has been notified and the fix should be live soon Affected components Dashboard (Partial outage)
- resolved Mar 13, 2026, 04:28 PM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
gmail_mass_logout_cant_login
Timeline · 2 updates
- investigating Mar 11, 2026, 01:14 AM UTC
Status: Investigating https://11x-group.slack.com/archives/C05178UQX8D/p1773191415058689 Everyone got logged out, some can't log back in
- resolved Mar 11, 2026, 01:18 AM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Lead Enrichment Pipeline Outage
Timeline · 2 updates
- investigating Feb 27, 2026, 08:29 PM UTC
Status: Investigating A third-party enrichment provider outage is blocking the lead sourcing pipeline. Contacts are stuck in an intermediate enrichment state and cannot progress to enrollment. ~10,700 contacts are affected since Feb 26 08:00 UTC. Campaigns with pending sourcings are not progressing. The team is investigating remediation to unblock affected contacts and prevent recurrence.
- resolved Feb 28, 2026, 09:48 AM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Email delivery delays
Timeline · 3 updates
- investigating Feb 09, 2026, 04:40 PM UTC
Status: Investigating We are currently experiencing an issue that is impacting email delivery. During this time, emails are not being sent out and are being queued internally. As a result, downstream events such as notifications or related callbacks may appear delayed or missing. Our team is actively working on resolving the underlying issue. Once service is restored, queued emails will begin sending automatically and delivery should catch up shortly. We appreciate your patience while we work to fully restore normal operations. Affected components Multi-channel Deliverability (Partial outage)
- investigating Feb 09, 2026, 04:42 PM UTC
Status: Investigating We are currently experiencing an issue that is impacting email delivery for some users. During this time, emails are not being sent out and are being queued internally. As a result, downstream events such as notifications or related callbacks may appear delayed or missing. Our team is actively working on resolving the underlying issue. Once service is restored, queued emails will begin sending automatically and delivery should catch up shortly. We appreciate your patience while we work to fully restore normal operations. Affected components Multi-channel Deliverability (Degraded performance)
- resolved Feb 09, 2026, 09:20 PM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.
Issues with Live Web Search campaigns, AI filtering and research
Affected: Live Web SearchMessage generation
Timeline · 2 updates
- investigating Feb 03, 2026, 02:23 PM UTC
Status: Investigating We are seeing error across Live Web Search campaigns, AI filtering and research. Affected components Live Web Search (Full outage) Message generation (Partial outage)
- resolved Feb 03, 2026, 04:55 PM UTC
Status: Resolved All systems are back and operational. Affected components Message generation (Operational) Live Web Search (Operational)
Pages are loading slowly
Timeline · 2 updates
- investigating Jan 29, 2026, 12:38 AM UTC
Status: Investigating
- resolved Jan 29, 2026, 01:12 AM UTC
Status: Resolved Service has returned to normal and the incident is now closed. Thank you for your patience.