Zuub incident

BCBS FEP failing for all requests

Notice Ongoing View vendor source →

Zuub is currently experiencing a notice incident, which began 1d ago. The vendor's full update timeline is below.

Started
Oct 20, 2026, 09:57 AM UTC
Resolved
Ongoing
Duration
● 1d 7h
Detected by Pingoru
Oct 20, 2026, 09:57 AM UTC

Update timeline

  1. investigating Oct 20, 2026, 09:57 AM UTC

    We are currently investigating an issue affecting the connection to BCBS FEP. All insurance verification requests for this connection are currently failing.

  2. identified Oct 20, 2026, 01:24 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. monitoring Oct 20, 2026, 10:30 PM UTC

    A fix has been implemented and we are monitoring the results.