Zuora incident

Intermittent API Failures Impacting RestAPI calls for Nuance/Okta customers in Revenue - Prod Environment

Minor Resolved View vendor source →

Zuora experienced a minor incident on May 14, 2025 affecting Revenue API Service, lasting 8d 3h. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 08:20 PM UTC
Resolved
May 23, 2025, 12:05 AM UTC
Duration
8d 3h
Detected by Pingoru
May 14, 2025, 08:20 PM UTC

Affected components

Revenue API Service

Update timeline

  1. investigating May 14, 2025, 08:20 PM UTC

    We have observed intermittent REST API call failures for Nuance/Okta customers in the revenue-prod environment. The relevant teams are investigating this as a top priority.

  2. monitoring May 14, 2025, 09:03 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 23, 2025, 12:05 AM UTC

    This incident has been resolved.