Zuora incident

Login issues impacting the Zuora UI and API (NA1, NA2, EU)

Minor Resolved View vendor source →

Zuora experienced a minor incident on November 28, 2024 affecting Production UI and Production UI and 1 more component, lasting 1h 28m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2024, 09:22 AM UTC
Resolved
Nov 28, 2024, 10:50 AM UTC
Duration
1h 28m
Detected by Pingoru
Nov 28, 2024, 09:22 AM UTC

Affected components

Production UIProduction UIProduction UIProduction APIProduction APIProduction APISandbox UISandbox UISandbox UISandbox API

Update timeline

  1. investigating Nov 28, 2024, 09:22 AM UTC

    We are currently investigating login errors with the highest priority.

  2. investigating Nov 28, 2024, 09:29 AM UTC

    Our engineers confirmed API is impacted as well.

  3. investigating Nov 28, 2024, 09:38 AM UTC

    Our engineers continue to work on the fix with the highest priority.

  4. identified Nov 28, 2024, 09:56 AM UTC

    The service is currently recovering on the EU environments. We continue to work on the fix for all environments.

  5. identified Nov 28, 2024, 10:13 AM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Nov 28, 2024, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  7. resolved Nov 28, 2024, 10:50 AM UTC

    This incident has been resolved.