Zuora incident

PDF Generation Issue for a Subset of EU Production Tenants

Notice Resolved View vendor source →

Zuora experienced a notice incident on November 29, 2024 affecting Production UI and Production API, lasting —. The incident has been resolved; the full update timeline is below.

Started
Nov 29, 2024, 12:18 PM UTC
Resolved
Nov 29, 2024, 12:18 PM UTC
Duration
—
Detected by Pingoru
Nov 29, 2024, 12:18 PM UTC

Affected components

Production UIProduction API

Update timeline

  1. resolved Nov 29, 2024, 12:18 PM UTC

    We observed a Billing Document PDF generation issue that impacted a subset of EU Production tenants from 12:15 AM to 03:00 AM (PST). This issue is now resolved and normal service has resumed.