Zuora incident

Subset of users cannot log in to API Sandbox and Central Sandbox tenants through OneID

Minor Resolved View vendor source →

Zuora experienced a minor incident on December 5, 2024 affecting Sandbox UI and Sandbox UI and 1 more component, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2024, 08:40 AM UTC
Resolved
Dec 05, 2024, 12:39 PM UTC
Duration
3h 59m
Detected by Pingoru
Dec 05, 2024, 08:40 AM UTC

Affected components

Sandbox UISandbox UISandbox UICentral SandboxCentral SandboxCentral Sandbox

Update timeline

  1. investigating Dec 05, 2024, 08:40 AM UTC

    We are investigating OneID login errors on Sandbox and Central Sandbox environments which have impacted a subset of users.

  2. investigating Dec 05, 2024, 09:51 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Dec 05, 2024, 10:06 AM UTC

    We have identified the impact, which can be resolved by clearing your browser cache related to *.zuora.com domains.

  4. resolved Dec 05, 2024, 12:39 PM UTC

    This incident has been resolved.