Zuora incident

Delay in invoice pdf generation on NA2 production environment

Minor Resolved View vendor source →

Zuora experienced a minor incident on December 6, 2024 affecting Production UI and Production API and 1 more component, lasting 9h 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2024, 09:52 PM UTC
Resolved
Dec 07, 2024, 07:24 AM UTC
Duration
9h 31m
Detected by Pingoru
Dec 06, 2024, 09:52 PM UTC

Affected components

Production UIProduction APIProduction IntegrationsProduction Batch Operations

Update timeline

  1. investigating Dec 06, 2024, 09:52 PM UTC

    A subset of the tenants in the NA2 production environment are facing performance degradation on Invoice PDF generation.

  2. monitoring Dec 06, 2024, 10:47 PM UTC

    The issue has been fixed and we are monitoring the result.

  3. resolved Dec 07, 2024, 07:24 AM UTC

    This incident has been resolved.