Zuora incident

Zuora Login via UI Unavailable for Subset of Users

Major Resolved View vendor source →

Zuora experienced a major incident on December 9, 2024 affecting Production UI and Production UI and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 09:01 AM UTC
Resolved
Dec 09, 2024, 10:25 AM UTC
Duration
1h 24m
Detected by Pingoru
Dec 09, 2024, 09:01 AM UTC

Affected components

Production UIProduction UIProduction UISandbox UISandbox UISandbox UI

Update timeline

  1. investigating Dec 09, 2024, 09:01 AM UTC

    We have observed that Zuora login via UI is unavailable for a subset of users and are investigating this with the highest priority.

  2. monitoring Dec 09, 2024, 09:21 AM UTC

    The issue has been identified and fixed. We are currently monitoring.

  3. resolved Dec 09, 2024, 10:25 AM UTC

    This incident has been resolved.