Zuora incident

Intermittent Performance Degradation on a Subset of EU Production

Minor Resolved View vendor source →

Zuora experienced a minor incident on December 11, 2024 affecting Production UI and Production API and 1 more component, lasting 15h 12m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 09:06 AM UTC
Resolved
Dec 12, 2024, 12:18 AM UTC
Duration
15h 12m
Detected by Pingoru
Dec 11, 2024, 09:06 AM UTC

Affected components

Production UIProduction APIProduction Integrations

Update timeline

  1. investigating Dec 11, 2024, 09:06 AM UTC

    We have observed intermittent latency on Notification, Salesforce Real Time Sync on EU Production with Zuora ID ZID-EU1-PROD-6.

  2. monitoring Dec 11, 2024, 11:01 AM UTC

    We have identified the issue and the latency is decreasing. We continue to monitor.

  3. resolved Dec 12, 2024, 12:18 AM UTC

    This incident has been resolved.