Zuora incident

Intermittent Performance Degradation on a Subset of NA2 Production

Notice Resolved View vendor source →

Zuora experienced a notice incident on December 13, 2024 affecting Production UI and Production API and 1 more component, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Dec 13, 2024, 04:37 AM UTC
Resolved
Dec 13, 2024, 06:17 AM UTC
Duration
1h 39m
Detected by Pingoru
Dec 13, 2024, 04:37 AM UTC

Affected components

Production UIProduction APIProduction IntegrationsProduction Batch OperationsProduction Analytics

Update timeline

  1. monitoring Dec 13, 2024, 04:37 AM UTC

    We observed a performance degradation impacting customers in NA2 production with Zuora ID ZID-NA2-PROD-13. A fix has been implemented and we are monitoring the results.

  2. resolved Dec 13, 2024, 06:17 AM UTC

    This incident has been resolved. Impacted timeframe: 8:02 PM to 8:22 PM PST