Zuora incident

API/UI performance degradation for a subset of EU Production tenants

Minor Resolved View vendor source →

Zuora experienced a minor incident on January 27, 2025 affecting Production UI and Production API, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jan 27, 2025, 02:40 PM UTC
Resolved
Jan 27, 2025, 04:07 PM UTC
Duration
1h 26m
Detected by Pingoru
Jan 27, 2025, 02:40 PM UTC

Affected components

Production UIProduction API

Update timeline

  1. investigating Jan 27, 2025, 02:40 PM UTC

    We are currently investigating an API/UI performance degradation for a subset of EU Production tenants, where some API / UI calls are slower than usual.

  2. monitoring Jan 27, 2025, 03:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2025, 04:07 PM UTC

    This incident has been resolved.