Zuora incident

Zuora connector salesforce CRM Performance degradation for subset of Central sandbox tenants

Minor Resolved View vendor source →

Zuora experienced a minor incident on January 28, 2025 affecting Sandbox Integrations and Sandbox Integrations, lasting 16h 17m. The incident has been resolved; the full update timeline is below.

Started
Jan 28, 2025, 09:50 PM UTC
Resolved
Jan 29, 2025, 02:07 PM UTC
Duration
16h 17m
Detected by Pingoru
Jan 28, 2025, 09:50 PM UTC

Affected components

Sandbox IntegrationsSandbox Integrations

Update timeline

  1. investigating Jan 28, 2025, 09:50 PM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM impacting subset of US central sandbox tenants

  2. monitoring Jan 29, 2025, 01:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 29, 2025, 02:07 PM UTC

    This incident has been resolved.