Zuora incident

Performance Degradation for a subset of tenants in Central Sandbox

Notice Resolved View vendor source →

Zuora experienced a notice incident on February 4, 2025 affecting Central Sandbox and Central Sandbox, lasting 1d 15h. The incident has been resolved; the full update timeline is below.

Started
Feb 04, 2025, 03:18 PM UTC
Resolved
Feb 06, 2025, 06:39 AM UTC
Duration
1d 15h
Detected by Pingoru
Feb 04, 2025, 03:18 PM UTC

Affected components

Central SandboxCentral Sandbox

Update timeline

  1. monitoring Feb 04, 2025, 03:18 PM UTC

    We observed a performance degradation in Central Sandbox causing delays in performing bill runs, payment runs, data source exports, and event notifications/callouts for a subset of tenants. A fix has been implemented and we are monitoring the results.

  2. monitoring Feb 04, 2025, 04:07 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Feb 06, 2025, 06:39 AM UTC

    This incident has been resolved.