Zuora incident

Zuora Connector for Salesforce CRM Sync Performance degradation for subset of Central sandbox tenants

Minor Resolved View vendor source →

Zuora experienced a minor incident on February 12, 2025 affecting Central Sandbox and Central Sandbox, lasting 4h 45m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 07:00 AM UTC
Resolved
Feb 12, 2025, 11:46 AM UTC
Duration
4h 45m
Detected by Pingoru
Feb 12, 2025, 07:00 AM UTC

Affected components

Central SandboxCentral Sandbox

Update timeline

  1. investigating Feb 12, 2025, 07:00 AM UTC

    We have detected increased latency in Zuora Connector for Salesforce CRM, impacting a subset of US central sandbox tenants Our engineering teams are working on this with the highest priority. Please stay tuned for more details.

  2. monitoring Feb 12, 2025, 08:44 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2025, 11:46 AM UTC

    This incident has been resolved.