Zuora incident

Performance degradation affecting custom objects v2 API calls on EU and NA1 Production

Notice Resolved View vendor source →

Zuora experienced a notice incident on February 12, 2025 affecting Production API and Production API, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
Feb 12, 2025, 01:47 PM UTC
Resolved
Feb 12, 2025, 02:24 PM UTC
Duration
37m
Detected by Pingoru
Feb 12, 2025, 01:47 PM UTC

Affected components

Production APIProduction API

Update timeline

  1. monitoring Feb 12, 2025, 01:47 PM UTC

    We identified an API performance degradation, which impacted v2 custom object API calls on EU and NA1 Production environments. The issue has now been resolved and performance is back to normal. We are continuing to monitor.

  2. resolved Feb 12, 2025, 02:24 PM UTC

    This incident has been resolved.