Zuora incident

Performance degradation on Data Query for a subset of EU Production tenants

Minor Resolved View vendor source →

Zuora experienced a minor incident on February 20, 2025 affecting Production UI and Production API, lasting 5h 4m. The incident has been resolved; the full update timeline is below.

Started
Feb 20, 2025, 09:27 AM UTC
Resolved
Feb 20, 2025, 02:31 PM UTC
Duration
5h 4m
Detected by Pingoru
Feb 20, 2025, 09:27 AM UTC

Affected components

Production UIProduction API

Update timeline

  1. investigating Feb 20, 2025, 09:27 AM UTC

    Our engineers are investigating with highest priority Data Query performance degradation for a subset of EU Production tenants

  2. investigating Feb 20, 2025, 12:15 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 20, 2025, 12:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 20, 2025, 02:31 PM UTC

    This incident has been resolved.